Contact
How to reach Nevo Money.
Email reaches a real person. If you have the app, the Help & Feedback hub gives us the context we need to help.
A real person reads every email.
In the app
In-app Help & Feedback
If the app is installed, open Help & Feedback from your profile menu. From there you can report an issue, send an idea, read our replies, read the guides, or rate the app.
Other ways to reach us
Email support
Best for account questions, refunds, billing, security concerns, and anything that needs a paper trail.
Email supportQuick answers
A lot of common questions are already answered. These pages might save you a trip to the inbox.
A note on what to send
Skip the sensitive stuff.
Please don't email full account numbers, banking credentials, or one-time codes. We'll never ask for them. Screenshots, the action you took, and what you expected to happen are usually enough for us to help.
Still here?
We read every message.
Email is the simplest way in, and a real person reads every message.