Email support
Best for account questions, refunds, billing, security concerns, and anything that needs a paper trail.
Contact
How to reach Nevo Money.
Email is the fastest way to get a real human reply. If you already have the app installed, the in-app Help & Feedback hub gives us the context we need to help faster.
We typically reply within one business day.
Channels
Pick the path that fits.
In-app Help & Feedback
If the app is installed, open the Help & Feedback hub from your profile menu. Five paths cover most of what you'd want to send us.
- Contact Support — guided email-first help.
- Report an Issue — bug template that includes your context.
- FAQ & Guides — source-backed answers for shipped features.
- Send Feedback — share product ideas and friction.
- Rate Us — review links activate at public launch.
Quick answers
A lot of common questions are already answered. These pages might save you a trip to the inbox.
A note on what to send
Skip the sensitive stuff.
Please don't email full account numbers, banking credentials, or one-time codes. We'll never ask for them. Screenshots, the action you took, and what you expected to happen are usually enough for us to help.
Still here?
We read every message.
Email is the fastest way in. We typically reply within one business day.